Damaged, Faulty or Incorrect Items

We strive for excellence, but occasionally errors can occur.
If you experience any issues with your order, please notify us within seven (7) days of receiving your items.

Issues that are eligible for resolution include:

• Missing labels or incorrect quantity received
• Incorrect label material (where it differs from your approved final proof)
• Incorrect label file printed
• Damaged or faulty products

Important:
For custom orders, please carefully review and approve your final proof.
If an error (e.g., size, material, spelling, grammar) was present in the proof and approved by you, our returns policy does not apply.

We are not liable for:

• Errors in size, shape, material, spelling, grammar once approved
• Incorrect products resulting from proof approval
• Colour variances if PMS or CMYK colours were not provided for reference

If precise colour matching is required, please ensure you supply PMS or CMYK values to our team when placing your order.

Change of Mind Policy

At The Sticker Society, we kindly ask that you select your products carefully, as we do not accept returns or exchanges due to a change of mind.

Custom work is non-refundable once print files or briefing documents have been submitted to us.
Even if design work has not yet commenced, significant time is invested by our team in preparing, compiling, and organising your project — including document preparation, job sheet creation, internal discussions, and communications.
As this time and effort cannot be recovered, we are unable to offer refunds under any circumstances for change of mind, regardless of the reason.

If you choose to cancel a design project before briefing documents have been submitted and work has commenced, a refund may be provided, subject to the following deductions:

• 15% administration fee if cancelled within the current financial year; or
• 20% administration fee if cancelled from a prior financial year.

These fees cover the administrative time spent managing the initial stages of your order, along with non-refundable merchant transaction fees incurred by us.

If communication ceases midway through a project:

• You must maintain monthly contact to keep your project active.
• If no contact is made for three (3) consecutive months, the project and any associated payments will be forfeited.
• Should you wish to restart a forfeited project at a later date, a restart fee will apply, at The Sticker Society’s sole discretion.

Returns Process

To help us resolve your issue quickly:

• Retain the original packaging, box, and the damaged item.
• Return the goods to us for inspection, as requested.

We aim to process:

• Replacements for damaged, faulty, or incorrect items within 7 business days of receiving the returned goods.
• Refunds within 30 days of receipt of the returned goods.

Refunds will be issued to the original payment method only.
Please note that credit card refunds may not appear on your statement until a future billing cycle, depending on your card issuer’s policies.

Need Help?

If you have any issues with your order, please contact us promptly at:
info@thestickersociety.au

For full details, please review our Terms and Conditions regarding returns, replacements, and refunds.